Privacy Policy
Last Updated: June 2026
At Vape & Ash, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information (processed securely through third-party payment providers)
- Date of birth or age verification information when required by law
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on our website
- Referral websites
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Verify legal purchasing age
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory requirements
- Send promotional emails and marketing communications (you may unsubscribe at any time)
3. Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Keep your shopping cart active
- Analyze website traffic
- Improve website performance
- Deliver relevant advertising
You may disable cookies through your browser settings; however, some website features may not function properly.
4. Sharing Your Information
We do not sell your personal information.
We may share your information only with trusted third-party providers who assist us in operating our business, including:
- Payment processors
- Shipping carriers
- Email marketing providers
- Website hosting providers
- Analytics providers
- Fraud prevention services
These providers receive only the information necessary to perform their services and are required to protect your information.
We may also disclose information when required by law or to protect our legal rights.
5. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we work to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain your personal information only as long as necessary to:
- Complete your transactions
- Provide customer service
- Meet tax, accounting, and legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw marketing consent
- Request a copy of your stored information
To exercise these rights, please contact us using the information below.
8. Third-Party Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our website is intended only for individuals who are 21 years of age or older.
We do not knowingly collect personal information from anyone under the legal purchasing age.
If we learn that information has been collected from a minor, we will promptly delete it.
10. Age Verification
Because we sell age-restricted products, Vape & Ash may use age verification services before processing certain orders.
Orders that cannot be verified may be canceled or require additional documentation before shipment.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised "Last Updated" date.
Your continued use of our website after changes are posted constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us.
Vape & Ash
Email: info@vapeash.com
