Shipping Policy
At Vape & Ash, we are committed to providing fast, secure, and discreet shipping. Please review the information below regarding order processing, shipping, and delivery.
Common Shipping Questions
- What will my package look like?
- How much does shipping cost?
- When will my order ship?
- How long will delivery take?
- What if my order arrives damaged?
- Do you offer free shipping?
Discreet Packaging
Your privacy is important to us.
Every order is shipped in plain, unbranded packaging with no reference to Vape & Ash or the contents of your order on the outside of the package.
Orders may be shipped in plain brown boxes, USPS Priority Mail boxes, or other standard shipping cartons depending on the size of your purchase.
For security purposes, Vape & Ash reserves the right to require an adult signature on certain orders at our discretion. This helps prevent fraudulent transactions and underage purchases.
Free Shipping
We offer:
- FREE Standard Shipping on all U.S. orders of $50 or more.
- Flat Rate Shipping of $4.99 on U.S. orders under $50.
Shipping promotions apply before taxes and any applicable discounts unless otherwise stated.
Order Processing
Orders placed before 10:00 AM Eastern Time are typically processed the same business day.
Orders placed after 10:00 AM, on weekends, or on holidays will be processed on the next business day.
Most orders are processed within 1–2 business days.
During holidays, promotions, or periods of high order volume, processing may take up to 3 business days.
Shipping Carriers
Orders are shipped using trusted carriers including:
- USPS
- UPS
- FedEx
Carrier availability depends on your location and selected shipping method.
Once your package has been processed and shipped, you will receive an email with your tracking information.
Estimated Delivery Times
Estimated delivery begins after your order has been processed.
- Standard Shipping: 3–7 Business Days
- Expedited Shipping: When available, delivery estimates are displayed during checkout.
Please note that delivery dates are estimates only and cannot be guaranteed. Weather conditions, carrier delays, holidays, or other unforeseen circumstances may affect transit times.
Damaged or Missing Items
If your order arrives damaged, please notify us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping box and packaging
Once reviewed, we will work quickly to replace the damaged merchandise or provide another appropriate resolution.
If your tracking shows your package was delivered but you cannot locate it, please contact the shipping carrier first. If additional assistance is needed, our support team will be happy to help.
Shipping Restrictions
Certain products may not be available for shipment to every state or local jurisdiction due to applicable laws and regulations.
Customers are responsible for ensuring that products ordered are legal in their location before completing a purchase.
Returns
Only unused and unopened merchandise may be returned.
Items that have been opened, used, damaged after delivery, or are otherwise not in their original condition are not eligible for return.
Please contact our customer support team before returning any merchandise to receive return instructions.
Customers are responsible for return shipping costs unless the return is the result of our error or a damaged shipment.
Contact Us
If you have any questions regarding shipping or your order, we're here to help.
Vape & Ash
Email: info@vapeash.com
We appreciate your business and thank you for shopping with Vape & Ash.
