Return Policy

At Vape & Ash, customer satisfaction is our priority. If your item arrives damaged or you believe it is defective, please do not return the product before contacting us. Our customer support team will be happy to assist you and determine the best solution.

Return Eligibility

We accept returns on unused, unopened merchandise within 30 days of the delivery date.

To qualify for a return:

• The product must be unused and in its original packaging.
• Electronics must be unopened and sealed in their original packaging.
• A valid order number or proof of purchase is required.

For health, safety, and hygiene reasons, we cannot accept returns on any product that has been opened or used, even if it has only been used once.

International Orders

At this time, international orders are final sale and are not eligible for return or exchange.

How to Request a Return

To begin a return, please contact our customer support team before sending any merchandise.

Please include:

• Your order number.
• Your name.
• A brief description of the reason for the return.
• Photos, if the item is damaged or defective.

You can contact us at:

Email: info@vapeash.com

Refunds

Once your return has been received and inspected, we will notify you of the approval or denial of your refund.

Approved refunds will be issued to the original payment method used during checkout. Please allow 5–10 business days for your financial institution to process the refund.

Used Merchandise

Any returned item found to have been used, opened, altered, or missing original packaging will not qualify for a refund and will not be returned to the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.